ACC and Facilitation

Contact FairWay directly (not ACC) if you need facilitation support.

If facilitation does not work you can still proceed to mediation or a full review.

The costs of the facilitator only are met by ACC.  You still have to cover your own additional costs.

How FairWay can help you and ACC to reach understanding

Facilitation can help you and ACC come to an understanding of each other’s positions.

Anyone involved in a dispute can suggest facilitation, but it can only go ahead if all parties agree. If you're considering facilitation, contact us directly and speak to a Resolution Coordinator.

What happens in a facilitation?

An independent FairWay facilitator will be appointed to your case.   Our facilitators have a wide range of experience and are members of the Arbitrators' and Mediators' Institute of New Zealand (AMINZ).

You will deal directly with our facilitator, not your ACC representative.

Our facilitator acts as an 'interpreter' to make sure everyone understands what is happening and why. All parties will understand one another better because all the information and issues are made clear.  A facilitator may provide a recommendation, but this is not a binding decision.

If facilitation does not resolve the issue, you can consider mediation or conciliation. Alternatively, you may choose to apply for a review of your case.

ACC will meet the costs of FairWay being involved, including coordinating the facilitation, providing the facilitator and providing a venue.  You must however meet your own costs such as travel, unless agreed otherwise.