Reviewing ACC’s decision: Starting the Review

You must apply to ACC to request a review.

A FairWay Resolution Coordinator will contact you to arrange a hearing.

You should consider if you need legal representation in the hearing.

At any time any party can ask for a legally binding review of ACC's decision

Applying for a review

You must apply to ACC for a review within three months of their decision. Late applications are only accepted in some circumstances.

Some of examples of those who can apply for a review are:

  • an injured person who is unhappy with a decision made by ACC
  • an employer challenging cover for a work injury
  • an injured person (or representative) who believes there has been an unreasonable delay in making a decision
  • a levy payer disagreeing with the classification of their levy.

If you would like to check if you can apply for an ACC review, contact your ACC representative or call FairWay on 0800 77 44 14.

Starting the Review process

ACC will assess their decision.  If they believe their decision is correct, they will pass your application to us at FairWay.  When we receive your review, we will appoint an independent Reviewer to your case. 

A FairWay Resolution Coordinator will contact you to arrange a hearing, which will be held at your local hearing centre.  Applicants with special needs (such as English as a second language, religious requirements, lack of mobility, and vision or hearing problems) should let their Resolution Coordinator know as soon as possible. The Resolution Coordinator will explain the process and can help answer any questions that you have.

Your reviewer may ask for you to attend a case conference (teleconference) to discuss the evidence needed or to understand issues.

You may wish to appoint a lawyer or advocate to represent you, although this is not required.  If you need help choosing an advocate, contact

Your Resolution Coordinator can help guide you through the review processes, answer queries you may have about hearings, and let you know what you need to provide to the Reviewer, and when.  They are your key point of contact as you prepare for your review.