iStudent Complaints

iStudent Complaints is an independent dispute resolution scheme established by the New Zealand Government to encourage swift settlement of contractual and financial disputes between international students and their providers in New Zealand.

We provide a free and more effective process for students to resolve contractual and financial disputes with education providers from 1 July 2016.

The Minister for Tertiary Education, Skills and Employment has appointed FairWay Resolution Limited to be responsible for administering the DRS. The appointment is gazetted on the Gazette.govt.nz website.

You can read the new International Student Contract Dispute Resolution Scheme (DRS) on the Legislation website.

Further information

The Minister's press release

Regulations to better support international students from Ministry of Education