Trevor is Client Director of Financial Dispute Resolution Service, an approved dispute resolution scheme for financial service providers in New Zealand. As Client Director, Trevor manages the scheme and leads a team of facilitators, conciliators, and adjudicators who are experts in complaint handling in the finance sector.
Trevor is a highly-experienced dispute resolution practitioner specialising in the financial sector. He holds a Masters Degree in Conflict Resolution from La Trobe University, a Diploma of Business – Frontline Management from the Australian Institute of Management and is an accredited mediator. Trevor also has qualifications in accounting and adviser compliance.
Trevor is a Senior Associate of the Australian and New Institute of Insurance and Finance. He is one of the independent Board members of the Professional Advisers’ Association and is a Director of the Resolution Institute.
Immediately prior to joining Financial Dispute Resolution Service in 2017, Trevor was the General Manager of financial compliance group, IDS Limited. In 2010 Trevor was appointed as the General Manager of Financial Services Complaints Limited (FSCL) and was instrumental in the creation of the company. He has performed the roles of conciliator at the Banking Ombudsman and National Relations Manager with the Financial Industry Complaints Service (FICS) in Melbourne.
Prior to this, Trevor worked in the financial industry for over 10 years in roles ranging from internal fraud investigator to life and disability claims manager to customer relations manager.