Online complaint form
Please fill in the form below. When you press the 'submit' button the form will be sent to Complaints Investigator, who will let you know when your complaint is received.
You can make a complaint about:
- the conduct of the people who handled your case
- the service we gave to you (you may wish to refer back to our Customer Service Charter available on our website)
To complain about the service we gave to you, please give specific details about what occurred.
Please note that we cannot investigate:
- the correctness of any direction, decisions or agreements made in your case
- what occurs within a mediation, as this is a confidential process
For many of the dispute schemes we run there are specific appeal options available through the Courts and Tribunals. Please refer to http://www.justice.govt.nz
If your complaint is referred to a resolution practitioner’s professional membership body, we will let you know. A referral will be considered for concerns raised regarding professional practice.