How the ACC process works

ACC provides accident cover for all New Zealand citizens, residents, and temporary visitors to New Zealand. In return, people cannot sue for personal injury, other than for exemplary damages.

If you are injured and a request is made for ACC to cover the costs of your treatment, you will be allocated a case file. If during the course of your case you feel ACC has made a decision that you don't agree with, you can apply for a review with ACC, which will then be forwarded to FairWay.

You must apply to ACC for a review within three months of the date of its decision. In special circumstances, ACC can accept a late application but you should not rely on this.

You can see more about the review process here.

Here are some examples of ACC case studies.

Mediation may also be an option for resolving your case. Please contact us for more information.

FairWay may also be able to help resolve issues before ACC has made a decision. We offer services such as facilitation. Please contact us for more information.

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