Online dispute resolution

Online Dispute Resolution service is a quick and cost-effective way to resolve matters yourself.

About this service

FairWay’s Building and Construction Online dispute resolution service is a cost-efficient and timely way to resolve disputes. It empowers you to resolve issues online, anytime, and anywhere. Simply login, follow the steps and keep up to date with the dispute’s progress online.

How the process works

It is pretty simple really – you just need to put in your details, the details of the other party, upload any relevant documents or photos, and resolution of your dispute has started. The other party will be notified by email that you want to sort out the dispute and they can respond immediately.  Our team will keep an eye on things and if there is no response, they will contact the other party to encourage them to participate.

Once both you and the other party are engaged, you are invited to enter an online negotiation process where you can accept or reject offers to resolve matters.


If you need some help along the way, we are here to help. FairWay’s Building and Construction team will be standing byare ready to answer your questions and to help make sure you can get online and start resolving any disputes you may have with homeowners, architects, quantity surveyors, sub-contractors, suppliers or anyone else in the building and construction trade.

The cost

FairWay’s online dispute resolution service costs $200.

If you do not reach agreement, you can progress to mediation or adjudication online at an additional cost.

Where to start

Visit to begin the process.

If you have any questions or would like more information, simply call us on 0800 77 44 02 or send us an email on

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