Fair Way

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Conflict management cycle

Fair Way Resolution delivers services across all quadrants of the conflict management cycle. As well as helping to manage and resolve existing conflict, we're constantly discovering and providing new ways to reduce it. Learn how we can help your organisation build relationships with your internal and external stakeholders through effective conflict management.

 

Adjudication

Adjudication is a process where disputing parties agree to have an independent assessment and decision made about their dispute. The adjudicator's decision is usually binding on the parties.

Conflict Coaching

Fair Way delivers customised conflict coaching to build people's competency in handling conflict.

Customer Complaint Systems

Fair Way can help you design and implement a customer complaints management system that deals with complaints quickly, informally, consistently and with maximum flexibility.

Dispute Resolution Schemes

Dispute resolution schemes are independent dispute resolution services set up to provide consumers of specific industry groups/professions access to a fair way of resolving disputes.

Facilitation

Facilitation is a flexible and open-ended dispute resolution process. It involves an impartial, professionally qualified facilitator helping the parties to resolve a dispute.

Mediation

Mediation is a simple and informal process where parties in conflict work with a mediator, to reach agreement. Mediation can be a quick and cost-effective way to resolve conflicts.

Online Dispute Resolution

Online dispute resolution enables organisations to swiftly manage high volumes of disputes while providing a seamless complaints process to their customers. Fair Way is the sole provider of Modria online dispute resolution (ODR) software in New Zealand.

Preparation For Mediation

Mediation can be a stressful and challenging experience for people. Preparation For Mediation is a mixture of support work and coaching to help people get ready for this experience.

Skill Development (Training)

Our consultants design and conduct a wide range of customised modules in negotiation, mediation, conflict management, communication skills, health and safety and other areas.

System Design

We work with you to understand your organisation, your goals for setting up a system, your internal resources and then design a system that best meets your business needs.