COVID-19 Update

From 11.59pm on Wednesday 17 February, Auckland will be at COVID-19 Alert Level 2 and the rest of the country will be at Alert Level 1. This will be reviewed again on Monday 22 February.

FairWay services 

  • All our services remain open 
  • You can continue to get in touch with our team as usual – by phone and email.

Scheduled face to face events   

Auckland 

The FairWay team will be in touch if you have a face to face event scheduled in Auckland over the coming days. At Alert Level 2 we can arrange a face to face meeting if necessary public health requirements can be achieved, or we can also make videoconference or online meeting arrangements. 

How can I get in touch? 

You can continue to get in touch with us by phone and email.  

Please feel free to contact us on the numbers below: 

  • FairWay Resolution - 0800 77 44 22 
  • ACC Reviews - 0800 77 44 14 
  • Building and Construction Dispute Resolution Service - 0800 77 44 02 
  • Commercial and Private Dispute Resolution Service - 0800 77 44 08 
  • Employee Liaison Service - 0800 35 55 55 
  • Family Dispute Resolution - 0800 77 44 20 
  • Financial Dispute Resolution Service - 0508 337 337 
  • iStudent Complaints - 0800 00 66 75 
  • Telecommunications Dispute Resolution - 0508 98 98 98 

We will continue to stay in touch with our clients and customers and update you if the situation changes.