Free support for your bubble

We are going through some very difficult and challenging times - as a community, our families and businesses are trying to do their best. With the pressures many are facing it is important to know that there are many organisations that can provide support and help. 

Fair Way provides several community services, and these services remain open and available. Please feel free to pass this on to your clients, your own families and anyone who may be struggling with financial pressures or family issues.

While we all need to be a little more patient over the next period, if issues are persistent it is okay to complain or ask for help, there are people ready to help.

Family Dispute Resolution

Many families are concerned about care of children arrangements during the current circumstances. Fair Way have a range of family services, including Family Dispute Resolution (FDR). FDR is a mediation service that is designed to help families make their own parenting arrangements.

FDR is free if you qualify for government funding - if a parent’s income has suddenly changed due to COVID-19, they will likely be eligible for a free FDR service.

If you or someone you know would benefit from Family Dispute Resolution services during the COVID-19 pandemic, we encourage you to get in touch with us as soon as possible.  Our mediators will work with the family online and by videoconference.

You can get in touch with the team by:

Telecommunications Dispute Resolution

Having problems with your phone or internet provider? Is there an issue with your bill?

Telecommunications Dispute Resolution (TDR) is an independent service to help manage complaints about telecommunications providers. Whether it’s a landline, mobile or internet issue, it’s free to resolve your complaint with TDR.

It’s easy - most cases coming to TDR are quickly resolved allowing you to get back to normal service.  Don’t be embarrassed if you think your issue is small or you can’t fix it yourself, that’s normal - you are not alone.

For more information, please visit

Financial Dispute Resolution Service

Financial Dispute Resolution Service can help with financial complaints.

If you have a complaint about financial service provider who is a member of our service, then we will work with you and your financial service provider to reach agreement on your complaint. This service is free for consumers. 

For more information, please visit

ACC Reviews and Dispute Resolution

If someone is unhappy with a decision made by ACC, Fair Way can help resolve their dispute.

One of the ways we assist is by conducting an independent review of ACC’s decision. We can consider all the evidence provided and make a legally binding decision to uphold or reject ACC’s position. The review process is free for ACC customers.

For more information, please visit

iStudent Complaints

iStudent Complaints is a free and independent service for international students.

We’re here to resolve contractual and financial disputes between international students and their education providers.  We can also arrange interpreters if needed.

For more information, please visit

Registered Master Builders disputes

Registered Master Builders have engaged Fair Way to provide independent conflict management and dispute resolution services to homeowners who have concerns over their dealings with their Registered Master Builder.

If your residential build involves a Registered Master Builder, Fair Way can assist in facilitating discussions to resolve any dispute arising from your build, including matters arising from the current lockdown.

You can get in touch with the team by phone to 0800 77 44 02 or email

About Fair Way

At Fair Way, we know the path to resolution begins with a conversation. Fair Way Resolution Limited is New Zealand’s largest specialist conflict management and dispute resolution organisation. Fair Way is an independent, employee-owned company and each year its’ team manages over 16,000 disputes, reviews and enquiries.

During the national lockdown, the Fair Way team are working from home and are operating a virtual office.

This means:

  • All our services remain open 
  • You can continue to get in touch with our team as usual – by phone and email 
  • We will use videoconferencing and our online meeting platform to deliver services.    

For more information please visit