New improvements for ACC dispute resolution services

If someone is unhappy with a decision made by ACC, FairWay can help resolve their dispute in several ways.

“We wanted to make this process easier for people, so we have made some changes. We are hearing great feedback on our improved website and new submission builder,” said Bernard Lock, Client Director of FairWay’s ACC review services.

Submission builder

One of the ways we can help is by providing an independent review of their case.

Our new online submission builder guides people through the process of preparing a submission.

It helps people to present their position to a Reviewer. This makes it easier for all parties involved to prepare their case.

“The submission builder helps guide users through questions, examples and explanatory notes to help them put their case forward at review. This unique tool has been designed with the customer in mind, following input and feedback from a wide base of clients,” said Bernard.

Improved website

We have also made some improvements to the ACC section of our website.

We wanted to make sure all our customers can find the information they need in a quick and easy way, so we can better inform customers about the support available to help them resolve issues about their claim.

“Many of our customers were not aware of alternatives, such as conciliation and mediation, or where they could find out more about our services. So, we have made changes to our website to help improve the quality of information,” said Bernard.

Find out more

If you haven’t already seen our new webpages, you can take a look here.

If you are currently involved in an ACC review, you can now use the submission builder

For more information, get in touch with us on 0800 77 44 14.