The next step for FairWay

FairWay is transitioning from Crown-ownership to become privately owned by our employees.

“This is great news for FairWay as it reinforces our independence and over time, will better enable us to grow, to add more value for our customers and to enhance our services,” explains Rhys West.

We began as a division of the Accident Compensation Corporation (ACC), carrying out reviews when a customer disagreed with a decision regarding their claim.

Since then, within Crown-ownership we have evolved into FairWay Resolution, New Zealand’s largest specialist conflict management company, with a team of over 200 people throughout New Zealand.

We have grown in experience and expertise. We now offer a wide range of services to help New Zealanders in conflict move forward, working across a wide range of industries both in the public and private sector. 

“Our next step is transitioning to private ownership where staff have a more direct interest in the business and the value we provide. Employee-ownership is a common and successful business model in professional services firms, and we are dedicated to making this work well for FairWay and our customers,” said Rhys.

Our commitment to customer service, quality and privacy remain at the centre of our business. While our ownership will change, it is very much business as usual for us.

We would also like to announce the appointments of Rhys West as Chief Executive, together with a new Board comprising Anita Chan QC as Chair and Daniel Nakhle, Mark Sandelin, Rachel Farrant and Peter Blades as Directors. Rhys and Anita have been acting in these capacities in recent months, and each of our Directors have served on the FairWay Board previously.

 “The Board of Directors are fully supportive of this move. With a talented and expert workforce, an experienced Senior Management Team and a committed Board, we have the right balance of skills to make this model work for customers of FairWay,” said Anita Chan, Board Chair.

Our purpose remains unchanged and we are still here to help any individual, family, business or organisation in New Zealand with their complaints and disputes. We will continue to provide the same great experience and support for our customers.

“We are excited by the opportunities for FairWay within this new ownership model and the positive influence we expect staff ownership to have on the way we work, and ultimately the way our customers experience our work. We look forward to taking this next step with our customers,” said Rhys.

If you would like more information about FairWay, including our change in ownership model, please contact