Consumers

FairWay offers consumers access to fair and independent complaints and dispute resolution services.

ACC decision reviews

FairWay manages the legislated decision review system for the Accident Compensation Corporation (ACC). We also provide facilitation and mediation of disputes between ACC and its customers. For more information, see our ACC Dispute Resolution section.

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Telecommunications Dispute Resolution (TDR)

TDR is a free and independent service to help work out disputes between consumers and telecommunication companies. For more information, see the TDR website.

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Financial Dispute Resolution Service

Financial Dispute Resolution Service is an independent approved dispute resolution scheme for settling disputes between consumers or businesses, and the organisations that provide them with financial services and advice. For more, see the Financial Dispute Resolution Service website.

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