Auckland or Wellington
Fair Way is seeking an Assistant Complaints Investigation & Privacy Officer (or Assistant CIPO as we fondly refer to them as) to join our passionate and dedicated team. This role offers the chance to make a real difference every day while supporting our commitment to fair, transparent, and trusted dispute resolution.
This is a 12-month fixed term position created to help manage the high volumes of work currently on hand.
About the role
The Assistant CIPO works closely with the Complaints Investigation & Privacy Officer (CIPO) to:
- Manage complaints, privacy requests, and customer feedback.
- Ensure compliance with legislative and business requirements.
- Support Fair Way’s strategy to be a best-practice leader in complaint management and privacy practices.
No two days will be the same – this is a dynamic role for someone who thrives on variety and values excellent customer service.
What we’re looking for
To be successful in this role, you will ideally bring:
- Knowledge of the Privacy Act and/or the Official Information Act.
- Strong questioning skills, with empathy, resilience, and understanding.
- Excellent oral and written communication skills, with keen attention to detail.
- Relationship management skills that demonstrate integrity, empathy, and innovation.
- The ability to listen, test, and adapt while applying professionalism and expertise.
- A tertiary qualification (or working towards one) in a relevant subject such as Law or Dispute Resolution.
Working with us
As part of the Fair Way whānau, you’ll connect with colleagues across our Auckland, Christchurch, and Wellington offices. Our people thrive on making a difference each day and looking out for each other.
How to apply
You can find a copy of the position description below.
To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close Monday 8 December 2025 at 5pm.
