Careers

Fair Way is a great place to work - come work with us

We offer our team interesting, challenging and varied work, and an opportunity to use their skills and experience in a friendly and supportive environment.

But the best thing is that we help New Zealanders every day.

We see people come in stressed and weighed down by their issues and conflicts. We then see them walk out relieved of their worries and their problems resolved, ready to go on with their lives.

If you'd like to help New Zealanders every day, come and work with us.

We offer satisfying roles

  • At Fair Way we are always on the lookout for exceptional talent to join our dynamic team.

    If this sounds like something you’d be interested in, please email recruitment@fairwayresolution.com with your CV and a covering letter.

    We’ll be in touch when suitable vacancies come up. We hope you’ll be hearing from us soon.

Current vacancies

  • ACC Resolution Coordinator

    Auckland, Wellington, or Christchurch

    Our ACC team is busy, so to help with the workload, we are looking for a Resolution Coordinator to join our dedicated ACC Services team.

    This is a great opportunity for someone with a passion for great customer service. You will work as part of a close-knit team who are based across 3 locations coordinating, monitoring and managing the progress of cases against timelines. This will include responsibility for supporting customers through the ACC review process, while working closely with our team of reviewers and ensuring that legislative requirements are met.

    To be successful in this role you will ideally have:

    • An interest or understanding of dispute resolution processes.
    • Customer service experience.
    • Ability to work within a close-knit diverse team, teamwork is key to the success of this role.
    • Excellent case management and administration skills.
    • Strong time management, planning and organisational skills.
    • Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.
    • Good questioning skills, employing empathy, resilience and understanding.
    • A high degree of initiative, self-motivation and problem-solving skills.
    • An appreciation and understanding of different cultural backgrounds, values, beliefs and perceptions.
    • A desire to assist individuals who are in a time of conflict and challenge.
    • An eye for attention to detail. 
    • Passion for what you do and take pride in the quality of your work.

     Starting salary range is $60k - $65k depending on skills and experience.

    What you need to know:

    • We’re committed to the Treaty of Waitangi, and whilst we don’t expect you to be expert in in this, we do expect our team to actively engage, learn, and grow their cultural capability and comfort, and we have a framework for this to occur within.
    • We care about our people, and deeply about the work we do. With this comes an expectation that you bring your best, do your best and help others.
    • Our values of Tika (Professionalism), Pono (Integrity), Mahi Tahi (Collaboration), Tōkeke (Fairness) and Aroha (Empathy) matter to us.  We expect you to know what they mean to you and your commitment to these.

    Working with us:

    As part of the Fair Way whānau, you get to make 70 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other. We also offer:

    • Competitive and transparent pay
    • An opportunity to participate and benefit from a profit-sharing framework
    • Life and income protection insurance
    • Wellbeing benefits
    • Flexible working
    • An outstanding team and culture
    • Cultural capability learning and growth opportunities

    You can find a copy of the position description below. To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close Monday 4 March 2024 at 5pm.   

    PDF
    105.17 KB
Find out more

How to get in touch

If you would like to learn more about working at Fair Way, please contact our HR team by email at recruitment@fairwayresolution.com.

You can also get in touch by phone on 0800 77 44 22.

We hope to hear from you!