Careers

Tāmaki-makau-rau, Te Whanganui-a-Tara, Ōtautahi

Our ACC team is busy, so to help with the workload, we are looking for a Resolution Coordinator to join our dedicated ACC Services team. This is a 12-month fixed term opportunity to help with the high volumes of work currently on hand.

This is a great opportunity for someone with a passion for great customer service. You will work as part of a close-knit team who are based across three locations coordinating, monitoring and managing the progress of cases against timelines. This will include responsibility for supporting customers through the ACC review process, while working closely with our team of reviewers and ensuring that legislative requirements are met.

To be successful in this role you will ideally have:

• An interest or understanding of dispute resolution processes.
• Customer service experience.
• Ability to work within a close-knit diverse team, teamwork is key to the success of this role.
• Excellent case management and administration skills.
• Strong time management, planning and organisational skills.
• Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.
• Good questioning skills, employing empathy, resilience and understanding.
• A high degree of initiative, self-motivation and problem-solving skills.
• An appreciation and understanding of different cultural backgrounds, values, beliefs and perceptions.
• A desire to assist individuals who are in a time of conflict and challenge.
• An eye for attention to detail.
• Passion for what you do and take pride in the quality of your work.

What you need to know:

• We’re committed to the Treaty of Waitangi, and whilst we don’t expect you to be expert in in this, we do expect our team to actively engage, learn, and grow their cultural capability and comfort, and we have a framework for this to occur within.
• We care about our people, and deeply about the work we do. With this comes an expectation that you bring your best, do your best and help others.
• Our values of Tika (Professionalism), Pono (Integrity), Mahi Tahi (Collaboration), Tōkeke (Fairness) and Aroha (Empathy) matter to us.  We expect you to know what they mean to you and your commitment to these.

Working with us:

As part of the Fair Way whānau, you get to make over 90 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other. We also offer:

• Competitive and transparent pay
• An opportunity to participate and benefit from a profit-sharing framework
• Life and income protection insurance
• Wellbeing benefits
• Flexible working
• An outstanding team and culture
• Cultural capability learning and growth opportunities 

You can read a copy of the position description here:

To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close Monday 17 November 2025 at 5pm. 

Would you like to join Fair Way’s panel? 

We are now inviting Expressions of Interest (EOI) from accredited FDR providers to join our mediation panel.

For experienced FDR providers who are interested in this opportunity we ask that you complete our online form and submit any supporting documents to this form.  Please include a copy of your CV and cover letter, along with any relevant membership certificates or accreditation documents.

If you have additional questions regarding the FDR scheme, please contact Will Story, Family Services Operations Manager (Will.story@fairwayresolution.com) or Samantha de Coning, Head of Practice at Fair Way (Samantha.deconing@fairwayresolution.com). 

Would you like to join Fair Way’s panel? 

We are now inviting Expressions of Interest (EOI) from contractors to join our Voice of Child (VOC) practitioner panel. 

For experienced VOC practitioners who are interested in this opportunity we ask that you complete our online form and submit any supporting documents. Please include a copy of your CV and cover letter, along with any relevant membership certificates or accreditation documents.

If you have additional questions regarding the FDR scheme and the role of VOC, please contact Will Story, Family Services Operations Manager (will.story@fairwayresolution.com) or Samantha de Coning, Head of Practice at Fair Way (Samantha.deconing@fairwayresolution.com).