Employers and self-employed

ACC dispute resolution options for employers or self-employed people

If you’re an employer or are self-employed and you have an issue with ACC, you can choose a pathway that works for you.

Every case is different, so contact us to see how we can work with you to find a resolution or provide an independent review for your ACC issue.

Employers and self-employed people sometimes use our services for:

  • ACC levies – if you disagree with the levy amount you have been asked to pay
  • workplace accidents – if you or your employee disagrees with a decision ACC has made about an accident in your workplace.

You can request to use either our conciliation pathway or our review pathway. Conciliation can be a great first step to reach a resolution quickly.  If you would like to arrange a conciliation, we will contact ACC to explore whether it is a suitable resolution pathway for your claim. If you would like us to review your claim, you can request this directly with ACC. Our service is free for both pathways. 

  • Conciliation pathway

    We help you resolve issues together by appointing one of our independent conciliators to support you to explore your issues and options with ACC.

  • Review pathway

    We look into ACC’s decision on your claim. One of our independent reviewers considers your case and decides to reject or uphold ACC’s position.

Note: For non-ACC related matters involving employers and employees, for example if an employee is experiencing conflict at work, we have special services for workplaces – see our Help for Organisations section.

We work with you each step of the way

Our Fair Way team is here to answer all your questions and guide you through the ACC dispute resolution process.

You must apply to ACC for a review within three months of their decision. When you apply, ask to have Fair Way do the review.

Once we get the details of your ACC dispute, we appoint a dedicated Fair Way Resolution Coordinator to support you along the way. They work alongside your reviewer or conciliator to make arrangements. They’ll keep in touch with you, letting you know what to expect at each step, and answering your questions. 

Everything we do is about making it as quick and easy as possible for you to reach a resolution with ACC. 

To ask questions or get started, contact our friendly team on 0800 77 44 14 or reviews@fairwayresolution.com.