Under New Zealand law, ACC customers have protections. One of these is the right to challenge any decision that ACC has made on your claim or levy invoice. The Accident Compensation Act 2001 entitles you to have a decision reviewed by someone outside of ACC. You apply to ACC to ask for a review and under this Act, they must arrange for your review to be allocated to an independent reviewer. Fair Way have been providing independent ACC review services for over 20 years, so we are experts in this field.
If you believe a decision ACC made about your claim was unfair, one of our independent reviewers can reconsider the decision.
An independent reviewer will start by putting ACC’s decision to one side, then they take a fresh look at your claim using information you and ACC provide. The reviewer considers your claim, the evidence, and any submissions from both you and ACC. They then consider the ACC legislation against all that information and evidence.
The reviewer makes a decision in your favour or ACC’s, no longer than a month after the hearing. Sometimes the reviewer may decide further investigation is needed and they will direct ACC to look into your claim again.
It’s important to understand that our reviewers are independent and impartial – they aren’t on your side, or ACC’s. Their job is to find the fair way through the dispute.