Injuries are stressful – managing a dispute about how your injury is handled is even more stressful. That’s why we’re here.
At Fair Way, we have provided independent dispute resolution services to ACC and its customers for more than 20 years. We are totally impartial – we work alongside you to resolve your issues with ACC or we take a fresh look at your decision from a neutral perspective. Once we receive all the case details, Fair Way will be in touch within a week.
Resolving disputes is in our name – ‘kia tau’ means ‘to settle, to resolve, to calm’. Every case is different, so for immediate support you can contact us to discuss how we can work with you to resolve or review your ACC issue.
You can request to use either our conciliation pathway or our review pathway. Conciliation can be a great way to reach an agreement quickly. Reviews are useful if you need someone independent to take a fresh look at your claim. Our service is free for both pathways. Talk to our friendly team to see which pathway might be best for you.