Our work

We are the experts in dispute resolution

For more than 25 years, New Zealanders in conflict have trusted Fair Way to help them find a way forward.

We resolve disputes. We help organisations build their own capability to prevent and manage conflict. We provide neutral, independent and confidential services. We settle, we resolve, we calm in a fair way. 

 

Our experience

We have a wide range of experience with people in conflict, and with organisations to manage conflict effectively.

This includes specialist dispute resolution for a wide range of sectors, including:

  • Building and construction
  • Business and commercial
  • Consumer
  • Corporate
  • Education
  • Employment
  • Family justice
  • Financial services
  • Government and public services
  • Incorporated societies
  • Insurance
  • Not for profit
  • Private sector
  • Land and property
  • Public sector
  • Real estate
  • Retirement
  • Small to medium business
  • Telecommunications
  • Tenancy

Our results

  • 15,000+

    People assisted each year

  • Over 70%

    Of family mediations resolve some or all matters (2025/2026)

  • +60

    is a great Net Promoter Score (FDRS - 2025/2026)

  • Over 85%

    Of calls were answered under 20 seconds in 2025/2026

Our clients

  • ACC
  • Electoral Commission
  • Fire and Emergency NZ
  • Master Builders
  • Ministry for Cities, Environment, Regions and Transport (MCERT)
  • Foreign affairs
  • Ministry of Justice
  • Natural Hazards Commission
  • Ministry of Education
  • Waka Kotahi - NZTA
  • Wellington Free Ambulance
  • Wēta FX

Our feedback

  • “The mediator was very helpful in keeping the peace and helping each party to see the others point of view.” 

    Family Dispute Resolution (FDR) customer - September 2026

  • “You lovely people actually listened to me and heard what I was saying. I am very grateful for your help.” 

    ACC review customer - September 2026

  • “My issue was resolved as soon as they (the telco) were contacted by TDR. Thank you for your efforts in pushing things along and getting it resolved.” 

    Telecommunications Dispute Resolution (TDR) customer - September 2026

  • “Fair Way have been excellent in helping our people to work through a wide variety of workplace issues and helping us to understand what those issues might look like so that we can be more proactive.” 

    Workplace services client - November 2023

Our partners

  • Asian Family Services
  • Barnardos
  • Pillars
  • Portia law
  • Skylight