Our work

We are the experts in dispute resolution

For more than 20 years, New Zealanders in conflict have trusted Fair Way to help find a way forward.

We resolve disputes. We help organisations build their own capability to prevent and manage conflict. We provide neutral, independent and confidential services. We settle, we resolve, we calm in a fair way. 


Our experience

We have a wide range of experience with people in conflict, and with organisations to manage conflict effectively.

This includes specialist dispute resolution for a wide range of sectors, including:

  • Building and construction
  • Business and commercial
  • Consumer
  • Corporate
  • Education
  • Employment
  • Family justice
  • Financial services
  • Government and public services
  • Incorporated societies
  • Insurance
  • Not for profit
  • Private sector
  • Land and property
  • Public sector
  • Real estate
  • Retirement
  • Small to medium business
  • Telecommunications
  • Tenancy

Our results

  • 17,000+

    People assisted each year

  • 80%

    Of family mediations resolved some or all matters (Sept 2022 - Feb 2023)

  • +74

    Net Promoter Score for our TDR service in 2022

  • 82%

    Of calls were answered within 20 seconds (April 2022 - March 2023)

Our clients

  • ACC
  • Auckland Council
  • Auckland Transport
  • Environmental Protection Agency
  • Foreign affairs
  • Ministry of business, Innovations and Employment
  • Ministry of Education
  • Ministry of Justice
  • Master Builders
  • TCF
  • Waka Kotahi - NZTA

Our feedback

  • “Very efficient, great communication, extremely professional. Felt at ease dealing with these guys when in an intense, frustrated situation.” 

    Fair Way customer - March 2023

  • “The whole process was quick and painless, got a response from my telco the next day after lodging a complaint with you guys. Amazing.” 

    Telecommunications Dispute Resolution (TDR) customer - March 2023

  • “I liked the fact that in our case all three of our voices were heard (my daughter, her mother and myself).” 

    Family Dispute Resolution customer - March 2023

  • “Amazing and supportive service. Excellent communication and follow up and our mediator was incredible. Thank you for your service.” 

    Fair Way customer - March 2023

Our partners

  • Asian Family Services
  • Barnardos
  • Modria - Tyler
  • Pillars
  • Portia law
  • Skylight