Our work

We are the experts in dispute resolution

For more than 20 years, New Zealanders in conflict have trusted Fair Way to help find a way forward.

We resolve disputes. We help organisations build their own capability to prevent and manage conflict. We provide neutral, independent and confidential services. We settle, we resolve, we calm in a fair way. 


Our experience

We have a wide range of experience with people in conflict, and with organisations to manage conflict effectively.

This includes specialist dispute resolution for a wide range of sectors, including:

  • Building and construction
  • Business and commercial
  • Consumer
  • Corporate
  • Education
  • Employment
  • Family justice
  • Financial services
  • Government and public services
  • Incorporated societies
  • Insurance
  • Not for profit
  • Private sector
  • Land and property
  • Public sector
  • Real estate
  • Retirement
  • Small to medium business
  • Telecommunications
  • Tenancy

Our results

  • 17,000+

    People assisted each year

  • 80%

    Of family mediations resolved some or all matters (Sept 2022 - Feb 2023)

  • +74

    Net Promoter Score for our TDR service in 2022

  • 82%

    Of calls were answered within 20 seconds (April 2022 - March 2023)

Our clients

  • ACC
  • Auckland Council
  • Auckland Transport
  • Environmental Protection Agency
  • Foreign affairs
  • Ministry of business, Innovations and Employment
  • Ministry of Education
  • Ministry of Justice
  • Master Builders
  • TCF
  • Waka Kotahi - NZTA

Our feedback

  • The mediator was extremely professional and experienced in what she does. I felt heard, safe, and that a fair process was being followed. Thank you.” 

    Family Dispute Resolution (FDR) customer - January 2024

  • Really good mediator and clear instructions. It was nice to talk to an agency that listened and heard what I had to say, with good reason and consideration.” 

    Telecommunications Dispute Resolution (TDR) customer - December 2023

  • I felt that Fair Way communicated well which made it easy to understand as this was my first review.” 

    ACC review customer - November 2023

  • Fair Way have been excellent in helping our people to work through a wide variety of workplace issues and helping us to understand what those issues might look like so that we can be more proactive.” 

    Workplace services client - November 2023

Our partners

  • Asian Family Services
  • Barnardos
  • Modria - Tyler
  • Pillars
  • Portia law
  • Skylight