Fair Way's Independent Dispute Resolution Service (IDRS) is here to support whānau and their housing provider when disputes arise.
Resolve disputes about transitional housing accommodation
Fair Way provides an Independent Dispute Resolution Service (IDRS) for transitional housing accommodation issues.
The IDRS is a process to address issues between households and their housing providers when you can’t work it out together directly.
If your household raises an issue with your housing provider and you have not been able to find an acceptable solution for both parties, you can talk to IDRS.
You can find out more about our dispute resolution options below.
What IDRS can help with
The IDRS can help if you have a complaint about a breach of your Housing Agreement.
We can help in two ways. The first step is mediation, helping you talk about the issues and find a solution together. If you can’t agree through mediation, our next step is to make an independent decision on the matter for you.
How we can help
Find a way forward together
An independent mediator supports you to explore the issues and options.
For example, they can help you to agree on a solution to resolve the complaint together.
We make an independent decision
An expert weighs up all the information and makes a decision on the matter.
For example, they can consider whether the terms of a Housing Agreement have been breached or if a rule of stay is valid or not.