Phone and internet

It’s OK to complain about your telco troubles

Phone and internet issues can be frustrating, especially if they remain unresolved.

Each year, our Telecommunications Dispute Resolution service assists over 3,000 Kiwis to resolve issues or complaints with their telecommunications provider. Get in touch with our friendly team – we can help you, too.

Telecommunications Dispute Resolution

  • Free complaint service for phone or internet disputes

    Telecommunications Dispute Resolution (TDR) is a free and independent complaint service operated by Fair Way.

    We’re here to help Kiwis resolve issues with their broadband, mobile and home phone providers.

    For more information, please visit

  • Get started

    Phone: 0508 98 98 98



Find out more

Find out more

Visit the TDR website to learn more about this service or to make a complaint about your telecommunications provider.