Conflict resolution to resolve complaints

We believe it’s always best to resolve disputes as early as possible, using the lowest intervention possible.


Our team use facilitation or mediation to create conversation and restore communication in a relaxed and safe environment, supporting each side to discuss the issues until they agree on a solution. If a lasting and mutual agreement can’t be reached collaboratively, moving to adjudication or arbitration is the next step. That’s where one of our expert team members make an independent decision, creating closure.

Once you contact us, our team talks to you about your situation and needs. We can recommend the dispute resolution process we think would be most appropriate for you. We can also suggest some highly trained practitioners with the right skills and experience for your industry and situation.

How we can help

  • Conciliation Mediation

    Supporting you to work together


    Resolve issues early through facilitation

    As a neutral third party, facilitators create the right environment and process for constructive conversations, so people can reach mutually agreed solutions.



    Work together to find a way forward

    Mediation is a fast and cost-effective way to resolve issues together. An independent mediator supports all parties to explore the issues and options together, until you can reach a mutually agreed decision.


  • Adjudication Arbitration Review

    Making an independent decision


    Appoint an adjudicator to decide on the matter

    An adjudicator is a trained expert who weighs up all the evidence in a dispute and makes a legally binding decision on the matter.



    An arbitrator decides on the matter – like a private court

    Arbitration is a similar process to adjudication, but more formal. It is often used as a quicker and private alternative to court. The arbitrator’s decision is legally binding.

Our team

Fair Way’s practitioners are fully accredited through the Arbitrators’ and Mediators’ Institute of NZ (AMINZ), the NZ Law Society or the Resolution Institute. Depending on your needs, we can recommend a practitioner with experience in your specialist area.