Fair Way uses Artificial Intelligence (AI) tools to support our people in delivering efficient and quality services. AI does not replace human judgement. Our people remain responsible for all decisions, guidance, and outcomes.
Human oversight and accountability
AI assists with our work, but people make decisions.
- All AI-assisted outputs are checked by a team member for accuracy, fairness, and appropriateness.
- Fair Way staff and contractors remain fully accountable for any work assisted by AI.
How we use AI
We are open and transparent about our use of AI. We use approved AI tools to help with tasks such as
- Summarising information
- Drafting or refining written content
- Identifying themes or patterns
- Improving administrative efficiency.
If AI is being used in any interactions with you, we will explain, in plain language, how it is used and how it supports the work we carried out.
Protecting your privacy
Your privacy is very important to us.
- When AI is used, customer data is minimised and de-identified wherever possible.
- We ensure any AI tools we use meet our privacy, security, and information protection standards and comply with relevant legal and contractual requirements.
- Enterprise-grade tools are used to keep data secure, and any information shared with us is not used to train tools.
Our commitment
We are committed to using AI in a way that is safe and secure, fair and unbiased, transparent, explainable, and aligned with Fair Way’s values.
If you have any questions or concerns about how AI is used, you are welcome to contact us.
