Make a complaint

Please tell us about your experience.

Use this form to contact our complaints investigator. Alternatively, use our freephone 0800 77 44 22, or email complaints@fairwayresolution.com.

Your details

Given name

Family name

Phone

Best time to contact you

Address

Your complaint

Complaints about our service

Please give specific details about our service and what occurred. Please note that we cannot investigate the correctness of any direction, decisions or agreements made in your case.

Complaints about the conduct of our people

Please give specific details of the behaviour or conduct of anyone at Fair Way. Please note that we cannot investigate what occurs within a mediation or conciliation as this is a confidential process.

Privacy policy

To learn more about how Fair Way manages privacy, you can read our privacy policy statement. This explains that Fair Way follows the Privacy Act 2020 when using and managing your personal information, and that you have the right to know what information is held about you.