Finance and real estate

We are the experts in resolving financial, insurance or real estate disputes

Money – it can solve life’s problems and it can cause a huge amount of stress.

When disputes and complaints happen involving finances, it’s vital to deal with any issues early by calling in guidance and support from people who know how to resolve these situations. At Fair Way, we’re the experts in financial dispute resolution. We operate an approved dispute resolution scheme for consumers and their financial service providers, and we also provide private services for related industries such as real estate and insurance. 

Private services

We have extensive experience providing dispute resolution services to insurers, financial institutions and real estate professionals.

Our clients have included:

  • Accident Compensation Corporation (ACC)
  • Canterbury Earthquake Recovery Authority (CERA)
  • Real Estate Authority (REA)
  • Residential Advisory Service (RAS)
  • Private insurers.

Financial Dispute Resolution Service

If you have a complaint about, or a dispute with, your financial service provider, we're here to help.

Our Financial Dispute Resolution Service (FDRS) is an approved dispute resolution service. Our role is to help resolve complaints between consumers and their financial service providers. We are totally independent and our service is free to consumers.

When you get in touch, we check to see if your provider is a member of our service (you can also check our website). If they are– we start working with you and your provider to resolve the matter. If they aren’t a member, we’ll make sure you still get to the right place for help.

Visit www.fdrs.org.nz for more information.

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