Our customer promise

Our customer promise

Kia tau means to settle, to resolve, to calm. It’s our job to kia tau.

We are committed to providing a fair and independent process to enable people in conflict to move forward.

We promise to help you understand and prepare for the dispute resolution process, empowering you to fully participate in reaching a fair solution.

Our well-trained team are dedicated to listening, recognising your needs and keeping you updated.