Our work

For more than 25 years, New Zealanders in conflict have trusted Fair Way to help them find a way forward.

We resolve disputes. We help organisations build their own capability to prevent and manage conflict. We provide neutral, independent and confidential services. We settle, we resolve, we calm in a fair way.

Our experience

We have a wide range of experience with people in conflict, and with organisations to manage conflict effectively.

This includes specialist dispute resolution for a wide range of sectors, including:

Building and construction
Business and commercial
Consumer
Corporate
Education
Employment
Family justice
Financial services
Government and public services
Incorporated societies
Insurance
Not for profit
Private sector
Land and property
Public sector
Real estate
Retirement
Small to medium business
Telecommunications
Tenancy

Our results

15,000+

People assisted last year
80%

Of family mediations resolved some or all matters (Sept 2022 - Feb 2023)
+74

Net Promoter Score for our TDR service in 2022
Over 85%

Of calls were answered under 20 seconds in 2025/2026

Our clients

Our feedback

“The mediator was extremely professional and experienced in what she does. I felt heard, safe, and that a fair process was being followed. Thank you.”

Family Dispute Resolution (FDR) customer - January 2024
“Really good mediator and clear instructions. It was nice to talk to an agency that listened and heard what I had to say, with good reason and consideration.”

Telecommunications Dispute Resolution (TDR) customer - December 2023
“I felt that Fair Way communicated well which made it easy to understand as this was my first review.”

ACC review customer - November 2023
“Fair Way have been excellent in helping our people to work through a wide variety of workplace issues and helping us to understand what those issues might look like so that we can be more proactive.”

Workplace services client - November 2023

Our partners