Christmas Hours 2025
The Fair Way team are available Monday to Friday across the Christmas and New Year period, except for public holidays.
Please note we will have reduced capacity as some of the team take a well-deserved break.
You can continue to contact us by phone, email or online and we’ll get back to you when we can.
There will be no public access to our office locations from 19 December 2025, until Monday 5 January 2026.
Fair Way Opening Hours
Mon 22 December – Wed 24 December:
08:30 – 17:00
Mon 29 December – Wed 31 December:
08:30 – 17:00
Mon 5 January to Fri 9 January:
08:30 – 17:00
Other services
Study Complaints | Ngā Amuamu Tauira is closed from 5pm on 19 December 2025, reopening on Monday 5 January 2026.
Financial Dispute Resolution Service, Natural Hazard services (NHCover Dispute Resolution and Code Review services), and Telecommunications Dispute Resolution are closed from 5pm on 19 December 2025, reopening on Monday 12 January 2026.
You can continue to get in touch by phone or online for each of these areas and we’ll get back to you in the new year.