ACC Reviews and Dispute Resolution
What to expect from Fair Way's services
ACC helps injured New Zealanders and visitors to recover from accidents, including covering the costs of treatment, support and income.
If an ACC customer is unhappy with a decision made by ACC, Fair Way can help resolve their dispute.
We can help resolve your dispute with ACC in a number of ways:
- Conciliation: We help you to resolve things together, by appointing an independent conciliator to support you to explore your issue and options with ACC.
- Review: We look into ACC’s decision. Our independent reviewer will consider your case and make a decision to reject or uphold ACC’s position.
ACC covers the cost of Fair Way’s services, but you will need to cover your own additional expenses.
You can read more about the process in the following pages, or by taking a look through our resources.