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ACC Reviews and Dispute Resolution

0800 77 44 14

ACC Reviews and Dispute Resolution

What to expect from Fair Way's services

ACC helps injured New Zealanders and visitors to recover from accidents, including covering the costs of treatment, support and income.

If an ACC customer is unhappy with a decision made by ACC, Fair Way can help resolve their dispute.

We can help resolve your dispute with ACC in a number of ways:​

  • Conciliation: We help you to resolve things together, by appointing an independent conciliator to support you to explore your issue and options with ACC.
  • Review: We look into ACC’s decision. Our independent reviewer will consider your case and make a decision to reject or uphold ACC’s position.

ACC covers the cost of Fair Way’s services, but you will need to cover your own additional expenses.

You can read more about the process in the following pages, or by taking a look through our resources.

ACC and Conciliation

Find a negotiated solution to your dispute with the help of a Fair Way Conciliator

ACC Review

Undertake a legally-binding review of ACC's decision. Find out how to apply, what to prepare for, and information about the hearing, decision and appeal

ACC Hearing Venues

ACC review hearings take place in ten regional locations around New Zealand and are offered nationally through Zoom, our online videoconference platform.

ACC Dispute Resolution: Costs

Find out what costs you will incur, and what you can claim for.

Zoom Online Meetings

Zoom is Fair Way’s online meeting platform.

We will send you information on how to join your Zoom meeting.

Zoom is easy to use and can be downloaded in advance.