What to expect from FairWay's services

ACC helps injured New Zealanders and visitors to recover from accidents, including covering the costs of treatment, support and income.

If an ACC customer is unhappy with a decision made by ACC, FairWay can help resolve their dispute.

We can help resolve your dispute with ACC in a number of ways:

• Facilitation: Improves communication between you and ACC by clarifying the issues at dispute.
• Mediation: Seeks to find an agreement between you and ACC. The Mediator acts as a conduit through which the parties can raise their views without providing advice
• Conciliation: Searches for a negotiated solution. The Conciliator plays an active role that might include suggestions on possible solutions and ways to settle the dispute  
• Review: This is the statutory dispute resolution process that consists of a hearing followed by a legally binding decision.

ACC covers the cost of FairWay’s services, but you will need to cover your own additional expenses.

You can read more about the process in the following pages, or by taking a look through our resources.