ACC and Conciliation

Conciliation is a type of mediation that can be used for resolving ACC matters.

Contact Fair Way directly (not ACC) to find out more or to begin the process.

You can phone us on 0800 77 44 14 or contact us online.

Conciliation is a way to resolve issues through conversation.

A skilled conciliator will support you to explore the issues with ACC and reach an agreement together. It is a special type of mediation sometimes used for ACC matters, where the conciliator will actively seek to find an agreed solution between all parties.

As Fair Way’s conciliators are experts in ACC related matters, during conciliation they are able to offer suggestions to the parties on possible solutions and ways to settle the dispute if the parties would like them to.

How does it work?

Get in touch 
You can get in touch with Fair Way by phone, email or online to get started. We’ll contact ACC and invite them to enter conciliation.

Phone: 0800 77 44 14


Online: click here


Have a chat 
Once we hear from ACC, we’ll get in touch with you. You can share your details, ask questions, choose a conciliator and find out more.


Meet the conciliator 
We’ll arrange for you to meet with the conciliator individually. You can do this by phone, online or in person.


Optional – A professional can help you develop skills and strategies for the conciliation.


You and an ACC representative will meet with the conciliator to explore resolution options.


The conciliator will prepare a summary of any agreements reached.


Unresolved issues 
If any matters remain unresolved after the conciliation, Fair Way can undertake an independent review of ACC’s decision. Find out more about reviews


Our conciliation practitioners

The conciliator will guide the conversation so you can explore the issues together with ACC. Your conciliator will listen and work with you and ACC to find a solution that works for everyone involved. All Fair Way conciliators have extensive experience and are accredited members of the Arbitrators' and Mediators Institute of New Zealand (AMINZ), Resolution Institute, or New Zealand Law Society. You can find out more about our conciliators here.


Who pays?

ACC pays for the conciliation process, so there is no charge for you to take part.

You will be responsible for meeting your own costs, such as travel expenses, unless agreed otherwise.


Need some extra assistance?

Fair Way is committed to accessibility and meeting diverse needs. We do our best to make the process as easy as possible for everyone to participate. If you have any special requirements or if we can provide cultural support, please let us know as soon as possible so we can make suitable arrangements.