Working at Fair Way Resolution

Fair Way is a great place to work.

We offer employees interesting work, challenge, variety and an opportunity to use their skills and experience in a friendly and supportive environment. We like to involve all our team members in important decisions that affect them, and we have an open style of communication.

The team at Fair Way is committed to helping others find some resolution to their disputes. Although at times the job can be tough when dealing with clients or applicants who have had difficult experiences, the team’s collective sense of humour, resilience and empathy allow them to turn situations around, and feel rewarded by the outcomes they achieve.

We offer satisfying roles

At Fair Way we are always on the lookout for exceptional talent to join our dynamic team. Should you be interested in joining Fair Way, please submit your CV and covering letter to recruitment@fairwayresolution.com and we will be in touch when suitable vacancies arise.

 

Current vacancies

Workplace Services Client Manager - Auckland or Wellington

  • Are you a passionate Account Manager who thrives on building high quality relationships?
  • Be a key role in helping organisations address conflict in the workplace
  • Step into an exciting new role where you can truly make it your own

Conflict and disputes in the workplace are a fact of life.  What matters most is how it’s dealt with, how people are treated, how mana is preserved, and what’s learned through the process to help things run smoothly in the future.

At Fair Way we have over 30 years experience in conflict and dispute resolution.  We’re trusted by many of Aotearoa’s most visible and complex organisations.  Over the years we have assisted hundreds of thousands of people through the resolution process.  In the last couple of years we've been busy taking that expertise and thinking about how it can help workplaces approach and deal with conflict in a constructive, effective and people-centric way.  One that tackles tough situations early, builds resilience and skill, and offers impartiality.

More recently, we’ve shaped our service offering, injected further talent and expertise to our operations team, talked to our clients, and experienced huge interest in partnering with employers to bring our independence to some of their toughest problems and priorities.

We are now looking for a new Workplace Service Client Manager. This role provides a unique balance of relationship management, account management and service delivery capability management. No two days are the same! We are passionate about our workplace services, and we are looking for someone who will come with the same level of enthusiasm to help grow our workplace service.

What will it take?

  • Experience in client and account management
  • Proven strong, intuitive influencing skills with integrity, empathy, adaptability and the ability to keep focus on short and long-term goals.
  • A clear and confident communicator, with even better listening skills.
  • Proactivity and resilience.
  • A team player with a resourceful and collaborative approach.
  • Excellent written, verbal and presentation skills.

Ideally, you will also have:

  • Experience working in/with Government networks.
  • Understanding and knowledge of workplace dispute resolution services.
  • An understanding of Tikanga Maori and Te Ao Maori.
  • Expertise in responding to and participating in formal RFP processes.

What you will be responsible for:

  • Relationship Management – Building high-quality relationships or trust and integrity within client organisations, ensuring awareness of their culture, values and priorities.
  • Account Management – Utilising client relationships and knowledge of client organisations to form solutions and create service opportunities of value to clients.
  • Service Delivery Capability Management – Forming and growing relationships with service providers (employed and contracted) to ensure appropriate matching of practitioner capabilities to client organisation priorities, issues and opportunities.

What we offer:

  • Competitive and transparent pay
  • An opportunity to participate and benefit from a profit-sharing framework
  • Life and income protection insurance
  • Wellbeing benefits
  • Flexible working
  • An outstanding team and culture
  • Cultural capability learning and growth opportunities.

What you need to know:

We’re committed to the Treaty of Waitangi, and whilst we don’t expect you to be expert in in this, we do expect our team to actively engage, learn, and grow their cultural capability and comfort, and we have a framework for this to occur within.
We care about our people, and deeply about the work we do. With this comes an expectation that you bring your best, do your best and help others. Our values of Tika (Professionalism), Pono (Integrity), Mahi Tahi (Collaboration), Tōkeke (Fairness), and Aroha (Empathy) matter to us. We expect you to know what they mean to you and your commitment to these to exist beyond words.

As part of the Fair Way whānau, you get to make over 70 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other.

Click here to read a copy of the position description. To apply please send your CV and covering letter to recruitment@fairwayresolution.com

 

Business Development Manager, Workplace Services - Auckland or Wellington

  • Are you passionate about helping organisations address conflict in the workplace?
  • Are you a successful Business Development Manager who is energetic & motivated?
  • An amazing opportunity to help build a new service line

Conflict and disputes in the workplace are a fact of life.  What matters most is how it’s dealt with, how people are treated, how mana is preserved, and what’s learned through the process to help things run smoothly in the future.

At Fair Way we have over 30 years’ experience in conflict and dispute resolution.  We’re trusted by many of Aotearoa’s most visible and complex organisations.  Over the years we have assisted hundreds of thousands of people through the resolution process.  In the last couple of years we've been busy taking that expertise and thinking about how it can help workplaces approach and deal with conflict in a constructive, effective and people-centric way.  One that tackles tough situations early, builds resilience and skill, and offers impartiality.

More recently, we’ve shaped our service offering, injected further talent and expertise to our operations team, talked to our clients, and experienced huge interest in partnering with employers to bring our independence to some of their toughest problems and priorities.

So with that done, we’re looking for the right person to lead the growth of our workplace service offering.  The fit here is vital, we need someone who gets us, gets what this is about, and knows how to get on with it. You will report to and work closely with our CEO.

Your background might be from the workplace services arena, it might be from the dispute resolution sector, or you might simply be a person who knows all about relationships and is new to our sector but motivated to learn.  What’s non-negotiable is your comfort in proactively creating opportunities, and doing the hard yards to build and manage a pipeline of opportunities to match our aspiration.

What will it take?

  • Experience and networks within public sector and large corporates.
  • A high level of business and sales acumen.
  • Experience in consultative selling with an ability to understand and articulate clients’ requirements and propose well-crafted, value-based solutions.
  • A clear and confident communicator, with even better listening skills.
  • Proactivity and resilience.
  • A team player with a resourceful and collaborative approach to guiding and closing complex opportunities.
  • Excellent written, verbal and presentation skills.

Ideally, you will also have:

  • Experience working in/with Government networks or selling into Government.
  • Understanding and knowledge of workplace dispute resolution services.
  • An understanding of Tikanga Maori and Te Ao Maori.
  • Expertise in responding to and participating in formal RFP processes.

What you will be responsible for:

  • Generating leads and prospecting new business opportunities – you’ll love connecting with people and finding out how our services can help solve and prevent problems.
  • End-to-end management and influence over our Workplace Service business development pipeline inputs and outputs.
  • Building genuine trust and confidence to sustain strong long-term relationships with multiple C-level decision-makers.
  • Developing and delivering winning proposals that align with our clients’ requirements and Fair Way’s business strategy.

What we offer:

  • Competitive and transparent pay
  • An opportunity to participate and benefit from a profit sharing framework
  • Life and income protection insurance
  • Wellbeing benefits
  • Flexible working
  • An outstanding team and culture
  • Cultural capability learning and growth opportunities

What you need to know:

  • We’re committed to the Treaty of Waitangi, and whilst we don’t expect you to be expert in in this, we do expect our team to actively engage, learn, and grow their cultural capability and comfort, and we have a framework for this to occur within.
  • We care about our people, and deeply about the work we do.  With this comes an expectation that you bring your best, do your best and help others.
  • Our values of Trust, Integrity, Professionalism, Collaboration and Fairness matter to us.  We expect you to know what they mean to you and your commitment to these to exist beyond words.

As part of the Fair Way whānau, you get to make over 70 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other.

Please click here to get a copy of the position description. To apply please send your CV and covering letter to recruitment@fairwayresolution.com

 

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