Two parties are in dispute. A claim for breach of contract. A service delivery failure. An allegation of wrongdoing. The dispute will be resolved through an industry dispute resolution scheme, mediation, negotiation, other forms of ADR or the courts, and the law will provide the framework. However, it is the facts that are – in a word – everything. While the law provides the structure, it is the facts that determine who can claim, what they can claim and, for the most part, the outcome.