Issued: 10 July 2018
FairWay is contracted by ACC to provide an independent dispute resolution service. As part of this service, FairWay reviews decisions made by ACC.
The media has recently published allegations that the independence of this service is compromised because ACC sets Key Performance Indicators (KPIs) in its contract with FairWay, and provides feedback to FairWay on individual reviews. We reject any suggestion FairWay’s service lacks independence.