What's new

FairWay Resolution has announced that ex-mayor of Kapiti Coast District Council - Jenny Rowan, has joined the Crown-owned company* as Business Director - Local Government & Environment.

Click here to read more.


* Please note from July 2017 FairWay Resolution is an independent, employee-owned company.


FairWay Resolution launched its dynamic case management system for staff earlier this week after a year of development with its technology partner, Resolve. A portal offering ACC review applicants, their representatives and ACC staff access to the case management system will be made available in the New Year.

Triage: from the hospital to the contact centre

Used in hospitals the world over to get patients the appropriate level of care for the severity of their illness or injury, the triage process can also be used in the customer service context to better manage complaints. Eleanor Reader reports.

We are often asked what is different about Family Dispute Resolution. The answer is - that it is the only dispute resolution where an ongoing relationship is inevitable.

FairWay Resolution's submission on the Credit Contracts and Financial Services Law Reform Bill.

Credit Contracts and Financial Services Law Reform Bill.pdf

A group of specialised complaint handling organisations, including FairWay, have developed resources for teaching the language of complaint to new speakers of English.

These resources can be viewed here:

A paper presented by Anne Scragg, Practice Director Professional Excellence and Innovation at DRSL, to the AMINZ/IAMA Conference 2013

Click here to download

28 November 2011

FairWay (formerly DRSL) has won a New Zealand Business Excellence Foundation (NZBEF) Achievement award. The NZBEF awards are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria.

 21 November 2011

FairWay (formerly DRSL) has won the Most Improved in the Small-Medium sized organisation category of the JRA Best Workplaces 2011 awards.The award is in recognition of FairWay having the greatest improvement in its overall JRA score from 2010 to 2011.

FairWay Resolution Limited (Formerly DRSL) is to become an independent Crown Company on 1 July 2011 as part of the Government’s reforms to improve New Zealand’s system of accident compensation, ACC Minister Nick Smith announced today at a conference on work place safety in Wellington.