What's new

A group of specialised complaint handling organisations, including Fair Way, have developed resources for teaching the language of complaint to new speakers of English.

These resources can be viewed here:

A paper presented by Anne Scragg, Practice Director Professional Excellence and Innovation at DRSL, to the AMINZ/IAMA Conference 2013

Click here to download

28 November 2011

Fair Way (formerly DRSL) has won a New Zealand Business Excellence Foundation (NZBEF) Achievement award. The NZBEF awards are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria.

 21 November 2011

Fair Way (formerly DRSL) has won the Most Improved in the Small-Medium sized organisation category of the JRA Best Workplaces 2011 awards.The award is in recognition of Fair Way having the greatest improvement in its overall JRA score from 2010 to 2011.

Crown-owned company* Dispute Resolution Services Ltd (DRSL) has announced a change of name to mark its broadened business focus on all aspects of the conflict management cycle including dispute prevention, analysis and education.

Click here to view the press release.


* Please note from July 2017 Fair Way Resolution is an independent, employee-owned company.